--- title: How photo ID upload works when you create an individual investor profile description: How photo ID upload works when you create an individual investor profile --- [Skip to content](https://help.sydecar.io/how-photo-id-upload-works-when-you-create-an-individual-investor-profile#main-content) [![Sydecar\_Logo](https://help.sydecar.io/hubfs/Sydecar_Logo.svg)](https://help.sydecar.io/?hsLang=en) Open main navigation Close main navigation - [Go to Sydecar Homepage](https://sydecar.io/) [Go to Sydecar Homepage](https://sydecar.io/) Hey there! How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.sydecar.io/?hsLang=en) 2. [Investors](https://help.sydecar.io/investors?hsLang=en) 3. [Onboarding & Profile Management](https://help.sydecar.io/investors?hsLang=en#onboarding-profile-management) # How photo ID upload works when you create an individual investor profile ## When you create a new individual investor profile, you upload a photo ID first and your details are filled in from it. Review the highlighted fields, correct anything, and submit. ### **Who this applies to** This applies when you create a new individual investor profile on Sydecar. Editing an existing individual profile does not use photo ID upload, and entity and trust profiles do not use it either. For the full list of information needed for each profile type, see [What are Sydecar's profile onboarding requirements?](https://help.sydecar.io/profile-onboarding?hsLang=en) ### **How it works** Under "Are you investing as an individual or via an entity?", choose "as an Individual". Then, under "Upload your photo id", click "Click to upload or drag and drop" and add a photo of your ID: a driver's license, a state, local, or tribe-issued ID, or a passport (including passports issued outside the United States). Files can be JPEG, JPG, PNG, HEIC, or HEIF, up to 10 MB. Make sure the ID number and the issuing state or country are clearly visible. If you have a United States ID, use that one. ![](https://help.sydecar.io/hs-fs/hubfs/undefined-Oct-06-2026-01-40-45-8323-PM.png?width=1898&height=1106&name=undefined-Oct-06-2026-01-40-45-8323-PM.png) Your details are filled in from the ID: name, date of birth, the "Identifying number", and the issuing state or country. Address is filled in from a driver's license or state ID only. Passports do not carry an address, so you enter it yourself. A green banner tells you how many fields were filled in, and the document type shows next to your file name; change it if it is wrong.![](https://help.sydecar.io/hs-fs/hubfs/undefined-Oct-06-2026-01-40-45-2444-PM.png?width=1666&height=524&name=undefined-Oct-06-2026-01-40-45-2444-PM.png) Review the highlighted fields. The "Identifying number", date of birth, and address fields filled in from your ID are highlighted with a warning icon and the note "Please check this against your document before continuing." Any required field that is still empty is also highlighted, with "Please fill this in before continuing." Your name and the issuing state or country are filled in without a highlight, so check those too. Correct anything that is wrong, complete the remaining fields, and click "Save & Continue". If you change a value so that it no longer matches your ID, a note reads "This does not match your uploaded document." What is saved is what you submit, not what was read from the ID. ![OCR investor upload](https://help.sydecar.io/hs-fs/hubfs/OCR%20investor%20upload.gif?width=624&height=486&name=OCR%20investor%20upload.gif) ### **Highlighted and pre-filled fields** **Why are some of my fields highlighted?** They are the ID number, date of birth, and address fields that were filled in from your ID, plus any required field that is still empty. A field filled in from your ID shows a warning icon and the note "Please check this against your document before continuing."; an empty required field shows "Please fill this in before continuing." The highlight is a prompt to double-check, not an error, and it does not block "Save & Continue". Check each value, correct anything that is wrong, and continue. **My name or ID number was filled in wrong.** Correct it before you submit. The read from your ID can misread characters, most often a letter read as a digit in a driver's license number. Your name is filled in without a highlight, so check it as carefully as the highlighted fields. Every field is editable, and what you submit is what is saved. **My date of birth is in a different order than on my ID.** Dates of birth are stored month first (MM/DD), even when your ID prints the day first, as many passports and IDs issued outside the United States do. The date is converted for you when it is filled in, so it should already be correct. If you edit it, enter it month first. **Why wasn't my address filled in from my passport?** Passports do not include an address, so address is filled in only from a driver's license or state ID. Enter your address yourself. **My name uses non-Roman characters. Why didn't it fill in?** Sydecar stores profile details in Roman characters only, so values in a non-Roman script (for example, Japanese kanji) are not filled in from your ID. Enter them yourself in Roman characters. Accented characters and spellings are filled in as they appear on the ID. ### **Uploading your ID** **Why was my ID rejected?** One of these reasons: - **It is expired.** Upload a current ID. - **It is not an accepted ID type.** Only a driver's license, a state, local, or tribe-issued ID, or a passport is accepted. - **It is not an accepted file type.** Files must be JPEG, JPG, PNG, HEIC, or HEIF. - **It could not be read.** Retake the photo in better light, or enter your details yourself. - **The file is over 10 MB.** This is common with phone photos. Retake the photo or compress the file. Passports issued outside the United States are accepted. **Can I upload my ID from my phone?** Yes. You can take a photo with your phone's camera or choose one from your camera roll, including HEIC and HEIF files. If you have trouble with the form on your phone, you can also finish on a desktop browser. **I uploaded the wrong ID. Will it change the name on my account?** No. If the name on the uploaded ID does not match the name already on your account, you see a warning that the names do not match and the name on file is kept. Re-uploading a different ID marks the name and date of birth for your review rather than changing them. To change the name on your account, email [operations@sydecar.io](mailto:operations@sydecar.io). ### **Verification and other profile types** **Does uploading my ID mean I am verified faster?** No. Uploading your ID only saves typing. Identity verification (KYC) runs exactly as it does for every investor. See [What is required to pass KYC?](https://help.sydecar.io/what-is-required-to-pass-kyc?hsLang=en) **Can I upload an ID to fill in an entity or trust profile?** No. Photo ID upload is available for individual profiles only. On entity and trust profiles, the details of the control person (the person authorized to act for the entity) are filled in from your individual profile and locked. **Can I change my details after I submit?** Yes. See [How do I update details of my investor profile?](https://help.sydecar.io/how-do-i-update-details-of-my-investor-profile?hsLang=en) Updating your profile re-runs identity verification (KYC). **How is the photo of my ID handled?** Sydecar's [Privacy Policy](https://sydecar.io/policies/privacy-notice) describes how your documents and personal information are handled. Need help? Contact [operations@sydecar.io](mailto:operations@sydecar.io) with questions about creating your investor profile. - [Deal Leads](https://help.sydecar.io/deal-leads?hsLang=en#main-content) - [Onboarding & Profile Management](https://help.sydecar.io/deal-leads?hsLang=en#onboarding-profile-management) - [Setting up your SPV](https://help.sydecar.io/deal-leads?hsLang=en#setting-up-your-spv) - [Fundraising](https://help.sydecar.io/deal-leads?hsLang=en#fundraising) - [Closing / Post-Closing](https://help.sydecar.io/deal-leads?hsLang=en#closing-post-closing) - [Investors](https://help.sydecar.io/investors?hsLang=en#main-content) - [Onboarding & Profile Management](https://help.sydecar.io/investors?hsLang=en#onboarding-profile-management) - [Investing / Funding](https://help.sydecar.io/investors?hsLang=en#investing-funding) - [Post-Closing](https://help.sydecar.io/investors?hsLang=en#post-closing) - [FAQs](https://help.sydecar.io/faqs?hsLang=en#main-content) - [Compliance](https://help.sydecar.io/faqs?hsLang=en#compliance) - [SPV](https://help.sydecar.io/faqs?hsLang=en#spv) [![Sydecar\_Logo](https://help.sydecar.io/hubfs/Sydecar_Logo.svg "Sydecar_Logo")](https://sydecar.io/) © 2026 Sydecar, Inc.